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Business & Agency
11 min read

Service With Software: The Model Explained

AI made 7 out of 10 the new average. A service powered by software you built yourself: what qualifies, what doesn't, the margin maths of the model in the middle, and why the real moat is your data and the people trained on it.

Business & Agency
7 min read

Service as Software vs Service With Software

Two names one word apart, pointing at opposite futures. Service-as-Software replaces the people with agents. Service With Software arms them. Where each thesis is right, and why context is the thing that breaks the replacement model.